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FAQ

  • Is weatherproofing required?

    Weather protection is beneficial, although not mandatory when using the amprisen Charger. The amprisen Charger  are IP65 rated, providing protection against dust and water, and can operate in temperatures up to +55°C. While it's advisable to shield the charger from direct sunlight, built-in safety mechanisms automatically reduce power output to prevent overheating as temperatures rise. Please note, for safety reasons, the amprisen Charger should only be vertically mounted to avoid water ingress into the type 2 socket.
  • Do we need to make any structural changes to install the charging station?

    No, you only need to screw on the wall bracket.
  • How do I activate the charging mode?

    Scan the QR code on the EV Charger to download the EasyCharging app. Then, bind the device by scanning the QR code again and follow the instructions provided in the app.
  • How long is the warranty period for the charger?

    End customers are entitled to claim their warranty rights for up to 2 years.
  • Is it possible to check the shipping status of my order?

    After your order has been dispatched from our warehouse, you will receive an email with a tracking number to monitor the delivery status.
  • What should I do if my order is incomplete or incorrect?

    Please contact us via our e-mail address info@amprisen.com and include a copy of order No..

     
     
  • Can I use my smartphone's NFC function to copy RFID cards?

    Absolutely, after copying your RFID cards to your smartphone, you no longer need to carry your RFID card. The NFC function frees your hands, providing greater convenience.
  • How many RFID cards are shipped together with Charger?

    The Amprisen Charger is packed with 3 pcs of cards.

     
     
  • Can I lock my charging station for other users?

    Access control can be configured through the app to require RFID identification before charging. If the identification is not recognized, the charger will not be activated.
  • What is an RFID function?

    The RFID feature ensures personalized access to the charging station, preventing any unauthorized users from initiating the charging process.
  • Is it essential to provide weather protection?

    While weather protection is beneficial, it is not mandatory when using the amprisen Charger. The amprisen Chargers are equipped with IP65 protection against dust and water, and can operate in temperatures of up to +50°C. It's advisable to shield the charger from direct sunlight. However, with additional safety features, the charger's output power will automatically decrease if the temperature rises to prevent overheating. Please note that only vertical placement of the amprisen Charger is acceptable to avoid the risk of water entering the type 2 socket.
  • Do any structural alterations need to be made for installing the charging station?

    No, only the wall bracket needs to be securely attached using screws.
  • Do I need an electrician to install the amprisen Charger?

    Professional installation by an electrician is necessary as the charger must be connected to the building's electrical system.
  • How do I choose between the amprisen Charger with 7KW,11 kW or 22 kW charging capacity?

    If your electric vehicle's maximum charging rate is 11 kW or lower, the amprisen Charger 11 kW is a suitable option. However, if your vehicle can accept a higher charging speed, opting for the 22 kW model will provide faster charging. It's worth noting that the amprisen Charger 22 kW can also operate permanently at 11 kW or 7kW, offering flexibility for future electric vehicle choices. If upgrading your house connection for higher charging currents would be costly, the 7 kW or 11 kW variant of the amprisen Charger would be the more appropriate choice.
  • What are the benefits of using the Amprisen Charger?

    The Amprisen Charger offers exceptional value for money, boasting an unbeatable price-performance ratio. Our Amprisen Charger was recognized as the top and most cost-effective product. Equipped with an intuitive app, you have full control over charging settings and can manage the process remotely. With numerous features, amprisen Chargers provide sustainable and financially advantageous charging options. Charging your car with the amprisen charging station is as simple as using a smartphone. 
  • Is it necessary to notify my electricity network operator prior to using the Amprisen Charger? Do I require authorization?

    Whether obtaining authorization to utilize the Amprisen Charger is necessary varies based on the regulations of your country. Additionally, it might hinge on the specific model of the go-e Charger you plan to utilize. We recommend reaching out to your local electricity network operator beforehand to ascertain whether registration or approval is necessary for the charger.
  • Which car models are compatible with the Amprisen Charger?

    Our chargers are capable of charging all makes and models of battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs) from any car manufacturer.
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 B1112 Building B, Huijin Commercial Center, Yangshe Town, Zhangjiagang City, Suzhou, Jiangsu Province, China.
  +86-17798536237 
  info@amprisen.com